Q&A
■ Difference between Luxe and Casual
Luxe is a luxury line that uses SILVER925 as the base metal.
The Casual series uses brass as the base metal and is reasonably priced, making it an affordable choice. It is also recommended for those new to jewelry.
There is no significant difference in the design of either product, but the price differs depending on the material.
In addition, all our products are nickel-free coated. However, since the causes of metal allergies and constitutions vary from person to person, we cannot guarantee that no one will have an allergic reaction.
■ Can I wear it in the bath?
This can also cause the plating to peel off, so to ensure that you can enjoy your watch for a long time, please remove it not only when bathing but also when washing your hands or using alcohol disinfectant.
■ Will I receive any benefits if I use points to pay?
If you use points and your payment falls below the required amount, you will not be eligible for the benefit.
■ Can I cancel or return the product?
For details, please refer to the Shopping Guide " Returns and Exchanges ."
■ Can I receive the limited-time pre-order bonuses even after the pre-order period ends?
This offer is only available to those who place an order during the advance order period.
■ Can women wear accessories?
This is a genderless accessory, so anyone can enjoy it regardless of gender.
■ Can I definitely purchase it during the advance order period?
Since it is made to order, there is no chance of it being sold out.
■ Are set products only available during the advance order period?
Advance orders are available for a limited time only.
■What sets are eligible for the limited-time pre-order bonus?
Conditions vary depending on the benefit, so please check the top page of the site.
■ I haven't received an email confirming my order. Is there a way to check if my order has been placed?
Due to the security settings of each carrier such as docomo, au, softbank, etc., it may be recognized as a user's refusal to receive the email.
If you have specified domains to receive emails to prevent spam, you may not receive emails.
Receive permission settings: @nuvie.jp
Even if you haven't received an order completion email, you can check if your order has been completed below.
● If you order as a member <br>After logging in, you can check your order history on " My Page ".
● If you place an order without registering as a member <br>Since you will not be able to check the order on the site, please contact us via CONTACT .
