Shopping Guide

You can register as a new member by clicking the account (human) icon at the top of the screen.
By registering as a member, you can enjoy various benefits and services.

*Please check and accept the " LEGAL INFORMATION " before registering.

• Every time you shop, you will earn points that can be used towards your next purchase.
• We will send you the latest information on new products, services, campaigns, etc. via newsletter.
• You can use convenient functions such as adding to favorites and checking history on your My Page.

Membership registration and login

New members can register through the member registration page .

<Log in with LINE>
Once you link your LINE ID, you can log in using only your LINE ID from next time onwards.
Linking can be done by linking your LINE ID.

My Page

After registering as a member, you can use My Page.
You can view your order history and change various settings.

My Page

*Login is required. If you are not registered, you will be taken to the registration screen.

Cancellation

If you wish to cancel your membership, please contact us using the inquiry form.
We will process your cancellation at our store.

Forgot your password?

If you are unable to log in, please reset your password from the password reset page .

About product images

The images on each product page are carefully selected to show the closest color and shape to the actual product.
*The color may vary depending on the product even if the same color is indicated.
*Colors may appear different depending on the screen and settings you are viewing.

About product materials and individual differences

Products made by hand by artisans and products using pearls and natural stones are
There may be individual differences in color, shape, dimples, gloss, etc.
Please be aware of this.

Size Chart

We measure using our own unique method, and all sizes listed are the actual measurements of the actual product.
Please be sure to check the sizes listed on the product page before purchasing.

Ring size

The size unit is expressed in "number".
Ring sizes are indicated according to the JCS standard.

About orders

Due to the timing of your order or delays in inventory system updates, we may not be able to provide the items you ordered.
Please be aware of this.

Orders placed during the advance order period will be made to order,
We cannot accept cancellations or changes to order details (products, quantity, payment method, etc.) after the order period has ended.

You will receive an "Order Completion Email" immediately after placing your order.
Please be sure to check the product information and total payment amount.

If you don't receive an email

Depending on your carrier settings, such as docomo, au, or SoftBank,
Emails from our brand may be deemed as rejected.

If you have specified domains to block spam,
Please set up permission to receive emails from the following domains.

[@Nuvie.jp]

Ordering without membership registration

You can shop without registering as a member.

If you are not registered, you will not be able to use the following services.

• My Page function
• Earning and using points

※ Click here to register as a member

shopping cart

If you add an item to your cart for a certain period of time, it will be automatically removed.

• Registered member: 90 days
• Unregistered: 15 days

You will be notified by email before deletion.

Items in your cart may also be removed in the following cases:

• When a server/system error occurs
• Cart Expired

* There is no automatic restoration function to the cart.

Order History

Order completion email or order history on My Page You can check it more.

Cancelling or changing your order

The response will vary depending on the situation.
Please check your order code and contact customer support via CONTACT .

consumption tax

We will charge you the consumption tax rate at the time of your order.

Payment

The total payment amount is the total product price (tax included) + shipping fee (tax included) + handling fee (tax included).
It will be.

After you place your order, we will send you an email to inform you of the total amount to be paid.
Please be sure to check the contents.

If you don't receive an order completion email

Emails may not be delivered due to security settings of docomo/au/softbank or domain restrictions for spam prevention.

Please set up your email to receive emails from the following domains.

【@nuvie.jp】

receipt

A delivery note and receipt is included with the product.

* Reissue not permitted * Revenue stamps will not be attached even for purchases of 50,000 yen or more.

<Cash on delivery payment>
The Yamato Transport receipt will serve as your receipt.

Payment Methods

Credit card / deferred payment (Payday) / cash on delivery / PayPay /Shop Pay /Google Pay /Apple Pay

Credit card

<Card company used>
VISA / MASTER / JCB / AMEX / Diners

<Number of payments>
Varies depending on contract details and card company.

If there is a payment error, we will stop shipping arrangements and contact you by email.
We may not be able to meet your specified date and time.

* There are no customer copies such as receipts. * Please check the information from your card company for usage details. * We use SSL (encryption technology) for payment processing.

Cash on delivery

Delivery will be made by Yamato Transport.
Please pay the delivery person when you receive the product.

<Cash on delivery fee>
Flat rate of ¥330 (tax included)

<Payment Method>
Cash or credit card

Pay later (Payday)

No credit card or prior registration required.
Only email address and mobile number required.
You can pay for one month's purchases in one lump sum the following month.

<Payment Method>
Convenience store payment/Bank transfer/Account transfer Payment deadline: By the 27th of the following month

<How to use>
1. Select Pay Later (Payday) and enter your email address and mobile phone number. 2. Enter the 4-digit code sent to you to complete the payment. 3. You will be notified of the billing amount by email/SMS at the beginning of the following month. 4. Pay by the 27th of the following month.

<Fees>
・Direct debit: Free ・Bank transfer: By financial institution ・Convenience store payment: Up to 390 yen (tax included)

<Convenient functions>
With identity verification, there is no installment fee (bank transfer or account transfer)
・3 installments (over 3,000 yen)
・Budget setting etc. can be used

<Paidy App>
App Store: here
Google Play: here

shipping

We will ship your order within 7 business days from the date of your order.

*Shipping and email replies are closed on Saturdays, Sundays, public holidays, the New Year's holiday, and Golden Week. *For pre-order/made-to-order products, please check the shipping schedule listed on each product page. *If you purchase a regular product and a pre-order/made-to-order product at the same time, the product will be shipped according to the item with the latest delivery date. *If you would like to have the products shipped separately, please write it in the comments section.

Shipping method

[Domestic shipping]
Shipped from Kanto by Yamato Transport

*Depending on the number of items and the amount, delivery may be changed to Sagawa Express.

[International Shipping]
Shipped from Kanto region via EMS

• Shipping fee: 2,000 yen (tax included)
• EMS shipping may take around 10 days.

Shipping address

We will deliver to your registered address or the address you entered when placing your order.

postage

Nationwide flat rate: 500 yen (tax included)
Free shipping on purchases over 20,000 yen (tax included).

Specify delivery date and time

You can specify a delivery date from one week after placing your order (excluding pre-order items).
If you wish to specify, please enter it in the comments section.

<Available time slots>

• in the morning
• 14:00-16:00
• 16:00-18:00
• 18:00-20:00
• 7:00 PM - 9:00 PM

* If multiple time slots are specified, the earliest time slot will take priority. * We may not be able to deliver on your desired date and time for the following reasons:

• Bad weather and traffic conditions
• Time cannot be specified in some areas
• When orders are concentrated, such as after consecutive holidays
• remote island areas

Check delivery status

Once your order has been shipped, we will send a shipping completion email to your registered address.

Subject: [Nuvie] Order number # has been shipped. Sender: info@nuvie.jp

[Inquiries about Yamato Transport]
You can track your order using the tracking number provided in the email.

Yamato Transport Inquiry: Click here

If you are not at home

• An absence notice will be sent
• Please contact the delivery company and schedule a re-delivery date and time.
• If the address is unknown or there is no response to the delivery notice, the item will be returned to the sender.
• Return shipping charges may apply

* Product storage period: 5 to 7 business days

When the product arrives

• Upon arrival, please check that the contents are correct as ordered.
• If there is any damage or defect, please contact us via CONTACT after checking your order number.

Returns Policy

Returns for customer convenience are accepted within 7 days of receiving the product and must not have been worn outside.
(Piercings must be unworn)

Products that cannot be returned or exchanged

• Advance/made-to-order products
• Products that have been delivered more than 8 days ago
• Used products
• Products that are dirty, damaged, or have missing parts
• If signs of use are found after the item is returned
• Products that have been repaired or modified by the customer

Defective returns and exchanges

• In the event of damage, defects or incorrect delivery, the product will be replaced with the same product.
• Return shipping costs will be borne by [Brand Name] (pick-up exchange or cash on delivery).
• If replacement stock is not available, a refund will be provided.

*The inventory displayed on the website may differ from the actual inventory, and exchanges may not be possible.

Return/exchange method

• Please contact us within 7 days of receiving the product, even if it was delivered incorrectly or is a defective product.
• Please be sure to contact us by email or phone before returning the item.
• If the item is returned without permission, we may not be able to accept it.
• We may not be able to accept your order if the packaging is extremely inappropriate.
• If you return the item using an uninsured shipping method and it is not delivered or is lost, you will be charged.

What to include when returning

• merchandise
• Accessories (novelties, boxes, parts, etc.)
• delivery slip

Precautions

*Return shipping costs other than for incorrect deliveries or defective products will be borne by the customer.

We offer repairs and after-sales care so that you can enjoy your product for a long time.
Please feel free to contact us.

Repairs

We will take the item in and check its condition before sending it to you.
In the case of paid repairs, payment will be made by cash on delivery when the product is returned.

If you would like to have your product repaired, please contact customer support via CONTACT .

Repair costs and period

After checking the condition of the product, we will inform you of the repair period and repair costs.
The following is a guideline.

Estimated repair cost

<Items arrived within one month>
Repair costs, round-trip shipping, and handling fees are all free of charge

<Items that have been in stock for more than one month>
*Repair costs are estimates only.

postage	＜Outbound＞ Customer pays ＜Return＞ Our company pays
Cash on delivery fee	330 yen (tax included)
Repair costs (approximate)	Casual: 1,000-3,000 yen (tax included) Luxe: 1,500 to 3,000 yen (tax included)

Precautions

• Please refrain from sending items for repair without prior notice, as this may result in loss or delay in inspection.
• Prices cannot be confirmed over the phone or email.
• Depending on the condition of the product, we may not be able to repair it.
• It may take longer than usual during the New Year holidays and Golden Week.
• We are not responsible for any accidents or loss during delivery.

To ensure that you can enjoy your precious accessories for a long time,
In order to enrich the design and expression, we have adopted many delicately designed products.
Therefore, cracks, deformations, damage, parts coming off, and chain breakage may occur due to impact or load.

By handling your accessories properly when wearing them and storing them after wearing them,
You can enjoy it for a long time while keeping it in good condition.
By regularly wiping it down and taking care of it,
We hope you will enjoy using it for a long time to come.

Care

<Plating>
If the stain does not come off, dissolve a mild detergent in lukewarm water and
Soak a soft cloth in the solution and gently wipe the entire surface.
(Dirt will dissolve even if you soak it.)

After polishing the fine parts with a soft brush,
Gently wipe off any moisture with a dry, soft cloth.
To prevent discoloration, be sure to wipe off all moisture.

*We also offer re-plating services.

<Pearl>
Pearl items are often fixed with adhesive rather than with the base metal,
Be careful not to apply excessive force.
Friction can cause scratches and cause the original beauty to be lost.

It is sensitive to acidity, moisture, and heat, so please be especially careful when using water, cosmetics, chemicals, and detergents.
Avoid using or storing in direct sunlight or in high temperature locations.

Precautions when wearing

• Metal and dyed materials may transfer color due to water, sweat, friction, etc.
• It may react with ultraviolet rays, cosmetics, perfume, detergent, hot springs, seawater, etc. and discolor.
• If you experience any skin abnormalities such as itching or rash, discontinue use immediately and consult a dermatologist.
• Please refrain from wearing this product while sleeping, doing heavy work, or playing sports, as it may cause damage.
• Using the product in high temperature or cold environments such as saunas or ski resorts may result in burns or frostbite.
• Please be careful as it may get tangled in clothing fibers or pet hair.

Storage precautions

To reduce dullness and dirt, wipe with a soft cloth after use.
We recommend storing each item in its own case or box whenever possible.

Avoid storing in places exposed to sunlight, or in places that are too dry, hot, or humid.
Chain items can be stored stretched or wrapped in a soft cloth to prevent tangling.

*If it gets tangled, do not pull it out forcefully. Instead, use body powder or something similar to make it easier to untangle.

Arrival notification email

If the product you are looking for is SOLD OUT, we offer a service that will send you an "in stock notification email" when it is back in stock.

Register for arrival notifications

To register to receive emails, click the "Back in stock notification email" button on the product page for which you would like to receive emails.
Please enter the email address you would like to receive notifications from.

*If you are already a registered member, please log in in advance.

When the product arrives

To the email address you registered,
An "Arrival Notification Email" will be sent.

Precautions

• Stock is limited, and popular items may sell out quickly after being announced.
• There may be cases where the product you want is no longer in stock, in which case you will not receive an email.
• There may be a time lag between when an item becomes available for order and when the email notification of arrival is sent.
• The restock notification email does not guarantee that the item will be reserved or put aside for you.
• Please note that once the "Arrival Notification Email" is sent, your application will be reset.

Newsletter

Please sign up to receive emails about new releases and special offers.

*Distribution will be irregular and in HTML/text format.

How to register

[Please check the newsletter subscription box when registering as a new member]
New member registration page is here

[Please register on the newsletter registration page]
Newsletter sign-up page here

If you don't receive an email

Once your registration and order are complete, we will send you an email with instructions.
If you do not receive the email, it may be due to a delivery delay or an incorrect email address.

• Please check that the email has not been sent to your spam folder and that your registered email address is correct.
• Please disable the domain [@nuvie.jp] reception setting.

Unsubscribe

To unsubscribe, please follow the "unsubscribe" link in the newsletter you receive.

Thank you very much for your purchase.
Our jewelry (accessories) are carefully handmade one by one.
Therefore, please be aware that there will be individual differences in the finished product.

Handmade products are very delicate.
It may be damaged if pulled too hard, rubbed, or subjected to strong impact.
Please be careful when handling.

About handling

• Silver products oxidize and discolor when exposed to air or water.
  By properly caring for it with a special cleaner, you can keep it looking clean for a long time.
• Please be careful as parts, chains, etc. may injure people or clothing.
• Metal parts may cause itching depending on your constitution.
  In that case, discontinue use and consult a specialist.
• Please be careful to prevent children and pets from swallowing the product.
  Some metal parts of the accessories are plated.
• Alcohol and sweat can cause the surface coating (plating) to peel off,
  There is a possibility of discoloration.
  We recommend removing accessories when disinfecting your hands with alcohol.
• After wearing, gently wipe off any dirt with a soft cloth or a silver polishing cloth before storing.
• Some products contain pearls.
  Pearls are dyed in original colors,
  There may be individual differences in the color appearance.
• Please be aware that the color may transfer to other items.
  We recommend wiping it frequently with a cloth.